Card Grader AI Support

We're here to help you grade your cards like a pro!

📧 Contact Support

Email: support@cardgraderai.com

Response Time: Within 24 hours (Priority/VIP members get faster response)

Frequently Asked Questions

How does AI grading work?
Our AI has been trained on thousands of professionally graded cards. When you scan a card, it analyzes corners, edges, centering, and surface condition to provide an accurate grade similar to professional services like PSA or BGS.
How accurate is the grading?
While no automated system can replace professional authentication, our AI provides reliable condition assessments perfect for pre-screening, valuations, and collection management. Many users find our grades within 0.5-1.0 points of professional grades.
What cards are supported?
We support all major sports cards (Baseball, Basketball, Football, Hockey, Soccer) and trading cards (Pokémon, Magic: The Gathering, Yu-Gi-Oh!, and more).
How do subscriptions work?
We offer three tiers: FREE (2 grades/month), BASIC ($8.99/month for 25 grades), and PRO ($19.99/month for 125 grades). All plans include unlimited card identification and eBay pricing. Credits refresh every 30 days.
Can I cancel my subscription?
Yes! You can cancel anytime from your iPhone Settings → Subscriptions. You'll keep access until the end of your current billing period. All your graded cards and history remain saved.
How do I restore my purchases?
Go to Settings → Manage Subscription → Restore Purchases. This will restore any active subscriptions associated with your Apple ID.
Where does the eBay pricing come from?
We pull real-time sold listing data from eBay to show you what similar cards are actually selling for. This gives you accurate market values, not outdated book prices.
Is my data private?
Yes! Your card images and collection data are private and secure. We never share your information with third parties. See our Privacy Policy for details.
Can I export my graded cards?
Yes! You can export your collection data and share individual card reports. This is perfect for insurance documentation or sharing with potential buyers.
I found a bug or have feedback. How can I report it?
We'd love to hear from you! Email us at support@cardgraderai.com with details about the issue or your suggestions. We read every message!

Still Need Help?

Can't find what you're looking for? Send us an email at support@cardgraderai.com and we'll get back to you within 24 hours.