Frequently Asked Questions
How does AI grading work?
Our AI has been trained on thousands of professionally graded cards. When you scan a card,
it analyzes corners, edges, centering, and surface condition to provide an accurate grade
similar to professional services like PSA or BGS.
How accurate is the grading?
While no automated system can replace professional authentication, our AI provides reliable
condition assessments perfect for pre-screening, valuations, and collection management.
Many users find our grades within 0.5-1.0 points of professional grades.
What cards are supported?
We support all major sports cards (Baseball, Basketball, Football, Hockey, Soccer) and
trading cards (Pokémon, Magic: The Gathering, Yu-Gi-Oh!, and more).
How do subscriptions work?
We offer three tiers: FREE (2 grades/month), BASIC ($8.99/month for 25 grades), and
PRO ($19.99/month for 125 grades). All plans include unlimited card identification and
eBay pricing. Credits refresh every 30 days.
Can I cancel my subscription?
Yes! You can cancel anytime from your iPhone Settings → Subscriptions. You'll keep
access until the end of your current billing period. All your graded cards and history
remain saved.
How do I restore my purchases?
Go to Settings → Manage Subscription → Restore Purchases. This will restore any
active subscriptions associated with your Apple ID.
Where does the eBay pricing come from?
We pull real-time sold listing data from eBay to show you what similar cards are
actually selling for. This gives you accurate market values, not outdated book prices.
Is my data private?
Yes! Your card images and collection data are private and secure. We never share your
information with third parties. See our
Privacy Policy for details.
Can I export my graded cards?
Yes! You can export your collection data and share individual card reports. This is
perfect for insurance documentation or sharing with potential buyers.
I found a bug or have feedback. How can I report it?
We'd love to hear from you! Email us at
support@cardgraderai.com
with details about the issue or your suggestions. We read every message!
Can't find what you're looking for? Send us an email at
support@cardgraderai.com and we'll get back
to you within 24 hours.